Your mission
We are looking for a team member who wants to work on the next generation of financial services and make a dent in how businesses access capital.
As part of our product team, you will be working with talented minds from business and tech, all united in creating user-friendly experiences and developer-friendly APIs for the next generation of financial services to be used by tens of thousands of businesses every day.
As our Product Operations Specialist, you will play a crucial role in optimising the performance and efficiency of our product offerings – all to solve a meaningful problem.
More specifically, you will interact with our customers to accelerate feedback loops, increase efficiencies in serving our product, and improve feature adoption. This role requires a blend of analytical skills and business acumen to support our sales and product development efforts all while maintaining a high communication standard with customers and internal stakeholders.
You’ll be presented with a green field in many areas and are challenged to assume ownership and responsibility for our product’s service level while taking unknown approaches to known problems.
What you will do
As part of our product team, you will be working with talented minds from business and tech, all united in creating user-friendly experiences and developer-friendly APIs for the next generation of financial services to be used by tens of thousands of businesses every day.
As our Product Operations Specialist, you will play a crucial role in optimising the performance and efficiency of our product offerings – all to solve a meaningful problem.
More specifically, you will interact with our customers to accelerate feedback loops, increase efficiencies in serving our product, and improve feature adoption. This role requires a blend of analytical skills and business acumen to support our sales and product development efforts all while maintaining a high communication standard with customers and internal stakeholders.
You’ll be presented with a green field in many areas and are challenged to assume ownership and responsibility for our product’s service level while taking unknown approaches to known problems.
What you will do
- Collaborate with our partners and Tilta’s cross-functional teams (including product management, engineering, collections and risk) to ensure alignment on product initiatives and priorities.
- Analyze product performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation.
- Develop and maintain product documentation, including user guides, training materials, and release notes.
- Coordinate product feature updates ensuring smooth execution and effective communication to customers and internal stakeholders.
- Conduct user acceptance testing (UAT) to validate new features and enhancements prior to release.
- Provide training and support to internal teams and customers on product functionality and best practices.
- Monitor customer satisfaction and address any product-related issues or inquiries in a timely manner.
- Continuously evaluate and optimize internal processes, (f.e using third party tools) to enhance productivity and scalability.