We're looking for an experienced Collections & Risk Operations Manager (m/f/d) to take ownership of key financial processes and help advance our mission of giving businesses fair, instant access to capital.
In this role, you'll own day-to-day financial operations and play a crucial part in payment reconciliation, underwriting, and customer communication - all while ensuring compliance and supporting our broader finance initiatives.
As an integral member of the finance team, you'll support the core risk and collections leads in their daily work: managing underwriting, driving operational debt recovery processes, active debtor communication, and collaborating cross-functionally to back business decisions with accurate, timely insights.
You'll also help us advance continuous improvement, automation, and operational excellence across the finance function.
If you're a proactive finance professional with at least two years of relevant experience and a hands-on approach, we'd love to hear from you.
WHAT YOU WILL DO
- Reconcile payments daily
Clarify open items and disputes with merchants and bring findings to customer success
Respond to debtor inquiries (written and phone) and conduct active outbound outreach
Follow up on open collections tickets through the dunning ladder
Validate incoming invoices against defined policy guardraisl
Manage invoice corrections with merchants through to closure
Handle manual risk approvals within defined policy guardrails
Monitor the active receivable portfolio, flag deteriorating exposure and draft recommendations for action
Take on an ownership project over the term (e.g., reporting automation, dispute root-cause analysis)